Privacy policy

Privacy Policy

Last updated: 9 June 2026

BarberWorx ("we", "us", "our") is operated by JB Haircare Pty Ltd t/a BarberWorx (ACN 155 266 612). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit barberworx.au, place an order, sign up for a trade account or contact us.

We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information We Collect

We collect personal information that you provide directly to us, including:

  • Contact details (name, business name, email, phone, billing and delivery address)
  • Order details (products purchased, price, payment method, shipping selection)
  • Trade account information (ABN, salon or barbershop name, trading address, references, qualifications)
  • Communications you send us (enquiries, support requests, reviews, survey responses)
  • Account credentials (email, password) where you create a customer account

We also collect technical information automatically when you use our website, including IP address, device and browser type, pages visited, referring URL and approximate location. We use cookies and similar technologies for essential site function, cart persistence, analytics and marketing measurement.

How We Use Your Information

We use personal information to:

  • Process and ship your orders and issue tax invoices and receipts
  • Verify trade applications and manage your trade account
  • Provide customer service and respond to enquiries
  • Send order confirmations, shipping notifications and other transactional emails
  • Send marketing emails about new products, restocks and promotions where you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud, unauthorised access and other misuse
  • Improve our website, product range and customer experience
  • Comply with our legal obligations

How We Share Your Information

We do not sell your personal information. We share it only with the parties who help us run our business, including:

  • Shopify — our ecommerce platform, which hosts our store and processes orders
  • Payment providers — including Shopify Payments, PayPal and Afterpay, who process card and BNPL transactions
  • Australia Post — our shipping carrier
  • Our fulfilment warehouse — for pick, pack and dispatch
  • Email and marketing platforms — for order notifications and opt-in marketing
  • Analytics providers — for aggregated website usage data
  • Government and regulators — where disclosure is required by law

Cookies

Our website uses cookies for essential function (cart, login, checkout), analytics and marketing. You can disable cookies in your browser settings, but some parts of the site may not work correctly without them.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Card payments are processed by PCI-DSS compliant providers; we do not store full card numbers on our systems.

We retain personal information for as long as needed to provide our services, meet legal and tax record-keeping requirements (typically 7 years for transaction records) and resolve disputes.

Your Rights

You may request access to or correction of the personal information we hold about you. To make a request, Contact us. We will respond within a reasonable time and may need to verify your identity before releasing information.

You can unsubscribe from marketing emails at any time using the link in the email footer.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

Overseas Transfers

Some of our service providers (including Shopify) are located or store data outside Australia. By using our website you consent to your personal information being transferred to, and stored in, those jurisdictions.

Children

Our website is not directed at children under 16 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at barberworx.au/policies/privacy-policy and is effective from the "Last updated" date above.

Contact

JB Haircare Pty Ltd t/a BarberWorx (ACN 155 266 612)
Contact us
Website: barberworx.au