Shipping and returns

Despatch

Orders placed before 1pm AEST on a business day are despatched the same day from our Sydney warehouse. Orders placed after that or on weekends and public holidays despatch the next business day.

We ship via Australia Post and StarTrack depending on size and destination.

Shipping rates

Calculated at checkout based on weight and destination.

Service	Metro	Regional	Remote
Standard	2–5 business days	4–8 business days	5–12 business days
Express	1–2 business days	2–5 business days	3–7 business days

Free standard shipping on all orders over $150. Applies to both retail and trade.

Tracking

Every order gets a tracking number by email when it ships. If your tracking hasn't updated for more than three business days, email hello@barberworx.com.au and we'll chase it for you.

Returns — change of mind

Within 14 days of receiving your order, unopened products in original packaging can be returned for a refund or exchange. Email hello@barberworx.com.au with your order number to start a return.

Return shipping is the customer's cost unless the return is due to a fault or our error.

Returns — faulty or damaged

If a product arrives faulty, damaged, or not as described, contact us within 48 hours of receiving your order with photos. We will arrange a replacement or refund, including return postage, at our cost.

Faulty product claims after 48 hours are still honoured under Australian Consumer Law — these may take slightly longer to resolve.

Refund processing

Refunds are processed within 3 business days of us receiving the returned goods. The refund will appear on your original payment method within 5 to 10 business days, depending on your bank.

Trade returns

Trade Account holders are subject to the same return terms. Bulk orders may be subject to a restocking fee on change-of-mind returns — we'll flag this in writing before accepting the return.